Privacy Policy

At ConnectSphere Travel, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines our practices regarding the collection, use, and protection of your information when you visit our website or interact with our services.

Table of Contents

1. Data Controller
2. What Data Do We Collect?
3. Cookies & Local Storage
4. Third-Party Services
5. Data Retention
6. Legal Basis for Processing
7. Your Rights Under GDPR
8. How to Exercise Your Rights
9. Automated Decision-Making & Profiling
10. Changes to This Policy

1. Data Controller

The data controller responsible for the processing of your personal data on this website is:

Entity:

ConnectSphere Travel

Location:

Europe (remote/online operations)

Contact Email:

[email protected]

We are dedicated to ensuring that your data is handled with care and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. What Data Do We Collect?

ConnectSphere Travel only collects data that is directly provided by you through our contact forms. We strictly limit the information we gather to what is necessary for us to respond to your enquiries and provide relevant information about our eSIM and travel connectivity services.

The specific data collected via our contact form submissions includes:

• Name: To address you personally and manage your enquiry.
• Email Address: To allow us to respond to your query. This is our primary method of communication regarding your submission.
• Message Content: The details of your enquiry or feedback, which helps us understand your needs and provide an appropriate response.

We do not collect any other personal data through automated means or from third-party sources. Our focus is solely on providing useful information about eSIM technology and travel connectivity, not on extensive data collection.

3. Cookies & Local Storage

ConnectSphere Travel has a minimalist approach to website technology, especially concerning user tracking. We do not use traditional tracking cookies for analytics, advertising, or personalised content.

The only use of browser storage on our website is for managing your consent preference regarding cookies and local storage itself. Specifically:

4. Third-Party Services

ConnectSphere Travel is committed to maintaining a privacy-first environment. As such, we do not integrate or utilise any third-party services that could compromise your privacy. This means:

• No Third-Party Analytics: We do not use services like Google Analytics, Matomo, or similar tools to track visitor behaviour or gather statistical data about website usage.
• No Advertising Trackers: There are no advertising pixels, retargeting scripts, or any form of advertising-related trackers embedded on our site.
• No Social Media Pixels: We do not include social media tracking pixels (e.g., from Facebook, Twitter, LinkedIn) that could link your activity on our site to your social media profiles.

Our website is designed to be a direct source of information, free from the complexities and privacy concerns associated with extensive third-party integrations.

5. Data Retention

The personal data you submit via our contact forms (name, email, message) is retained only for as long as necessary to fulfil the purpose for which it was collected, and for a short period thereafter for administrative purposes.

Specifically:

• Contact enquiries are stored for a maximum period of twelve (12) months from the date of submission.
• After this 12-month period, all associated personal data from that enquiry is securely deleted from our systems. This period allows us to adequately respond to your query, follow up if necessary, and maintain a record for internal service improvement, without indefinitely retaining your information.

We do not retain data longer than this period unless legally required to do so.

6. Legal Basis for Processing

Our processing of your personal data is based on the following legal grounds under the GDPR:

1. Consent: When you submit a contact form, you are providing explicit consent for us to process your name, email, and message content to respond to your enquiry. You can withdraw this consent at any time by contacting us.
2. Legitimate Interest: We may also process your data based on our legitimate interest in improving our services and ensuring effective communication. This includes using aggregated, anonymised data (where possible) from enquiries to understand common questions or areas for website enhancement, without identifying individual users. Our legitimate interests are balanced against your rights and freedoms.

7. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have several important rights concerning your personal data. ConnectSphere Travel respects these rights and is committed to helping you exercise them:

• Right to Access (Article 15): You have the right to request access to the personal data we hold about you.
• Right to Rectification (Article 16): You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ('Right to be Forgotten') (Article 17): You have the right to request the deletion of your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
• Right to Restriction of Processing (Article 18): You have the right to request that we limit the way we use your personal data in certain situations.
• Right to Data Portability (Article 20): You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.
• Right to Object (Article 21): You have the right to object to the processing of your personal data in certain situations, particularly where the processing is based on legitimate interests.
• Right to Withdraw Consent (Article 7): Where processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

We are dedicated to upholding these rights for all our users.

8. How to Exercise Your Rights

If you wish to exercise any of your GDPR rights concerning the personal data we hold about you, please contact us directly via email:

Email: [email protected]

When making a request, please provide sufficient information for us to identify you and the data you are referring to. We will respond to all legitimate requests within one month of receipt. If the request is complex or numerous, we may extend this period by two further months, and we will inform you of this extension and the reasons for it.

You also have the right to lodge a complaint with a supervisory authority, particularly in the EU Member State of your habitual residence, place of work, or the place of the alleged infringement, if you believe your data protection rights have been violated.

9. Automated Decision-Making & Profiling

ConnectSphere Travel does not engage in automated decision-making or profiling activities. This means that we do not use automated systems to make decisions about you that would produce legal effects concerning you or similarly significantly affect you, nor do we process your personal data to evaluate certain personal aspects relating to you.

All interactions and responses to your enquiries are handled by human personnel, ensuring a personalised and considered approach.

10. Changes to This Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date.

We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our website after any changes indicates your acceptance of the updated policy.

Last updated: 15th August 2024